Cognus is committed to providing a high-quality service to everyone we deal with, and we expect staff to act in accordance with our company values.
As per our Customer Service Standards, we will provide a response within 3 working days; or acknowledge that we have received your message and explain when you can expect a full response to your query.
To support this, our communications with you, and to allow us to make any reasonable adjustments in your dealings with us, please see our Customer Service Standards.